First
declare:
We are free shipping. Send DHL by default.
Shipping time: You
can receive it 2-3 weeks after
the payment is successful. Nearly 90% of customer package arrival time
is: the product is received on the 7th day after the payment is successful.
Information on the
required delivery
* The information needed for shipping is your full name,
address and telephone number. Please be informed that we can send your order by
ZIPCODE address, and PO Boxes or similar addresses are not available for
shipping.
* Please ensure that you enter the address correct
delivery and contact number.
*We will arrange the goods for you within 3 days after
receiving the money, take a lot of pictures, and send you a real shot picture
of these products, and deliver them to you as soon as you confirm the perfect
product.
* The tracking
number of the package will be sent to you within 3-5 days after delivery. There
is also a link to check the package tracking number.
* Our staff will
check your package updates daily and send you the expected arrival date of the
package. The package is about to arrive, and our staff will send you a reminder
so you can receive your favorite product as soon as possible.
This requires your
information to be filled out correctly. After the order is placed, our staff
will contact you based on the information you left behind. Includes: Gmail and
phone number.
Thank you, your love.
If you encounter any problems you don't understand, please contact us through the contact information below to get an answer:
Gmail:[email protected]
Instagram:https://www.instagram.com/startreeeee5/
WhatsApp:+853 65602736
The following is our
general processing policy. Contact our staff for details. Thank you.
I hope you find and
take away any products you like here.
DHL LOGO
DHL website:
http://www.dhl-usa.com/en.html or http://www.dhl.com/en.html
For any type of request
for a delivery Express air, our customer service is at your disposal Monday to
Friday from 8:00 a.m. to 9:30 p.m. and Saturday from 8:30 to 13:30 (Booking a
courier, information about our products and services, customs information,
specific issues, urgent requests ...).
Shipping
method
Normally, we use DHL
as shipping method.
Monitoring
methods
After your order is
shipped, we will offer DHL tracking no. and website to you.
There are two methods
to get above information from us:
<1> Visit our
website and re-login to check the update status.
<2> Check your
e-mail to us send update status to your e-mail.
Note: (If you can not
check it immediately with the tracking no, please take more patience to wait a
while).
Non-delivery or wrong
* If you're refused
to sign the order, we will charged 30% as handle fees, if the package has been
restored several times after unsuccessfully delivery (due to you are absent or
you provided a delivery address incorrect or incomplete us), we will need 30% shipping.
* For customers who
do not receive your parcel within 20 working days.
Please contact the
local post office as soon as possible. Still, you can check with the local post
office directly with your ID card or other valid certificate and the order
information copy that you can print out when login to your registered account
on our website.
Return & Exchange
As our customer, we
believe you should feel good about your purchase. We provide you with detailed
descriptions and pictures so you can make an informed decision along with
friendly Customer Support around the clock. our site with confidence knowing
our items are backed by our 100% Money Back Guarantee. If you receive an item
that is not as described we will refund 100% of the purchase price, plus any
shipping costs you may have incurred.
Return Policy
1. You can return
items within 7 days of purchase
They need to be
returned with their original packaging. When returning items you are strongly
recommended to obtain proof of posting. We cannot accept responsibility for
parcels lost in transit.
2. All ordered items
are the right items you pick here
We promise you of the
right order package. So if returning right items for a refund: all returned
items are subject to a 15% restocking fee. Shipping and handling charges are
non-refundable.
3. We do not cover
the shipping cost of returns or exchanges
You will not be
responsible for the shipping and handling costs. Additionally, we recommend
that you add tracking and insurance for your own protection, as we cannot be
responsible for lost shipments.
4. A prompt refund of
the price of the goods will be issued once all the information referred to
above is received.
The credit card used
for the original purchase will be credited with the original price. While in
fact, you will have a refund of 95% of original price since the other 5% will
be charged by the bank. The refund will be posted to your credit card account
within 5-10 days after we received the returns. If there are any problems with
your refund, a member of our customer care team will contact you.
5. Please contact us
with your Order ID to get help
You must contact us
before sending the items back. All items sent back to us must be in their
original condition. Not worn, altered or washed, with all tags attached. Worn
or dirty items will be returned back to you.
Exchange Policy
All our products are
covered by 15-day policy for exchange.
If you realize you
have made a mistake and want to cancel your order or if you should receive an
item you have ordered that is defective, damaged or not what you ordered,
please contact us as soon as possible. All items sent back to us must be in
their original condition. Not worn, altered or washed, with all tags attached.
Worn or dirty items will be returned back to you.
Note:
The order may not be possible to be stopped once the products are shipped. If you want to return or exchange, you are responsible for the shipping fee. So please be careful when you are placing an order and be sure what item you want to purchase.
Please submit your return or exchange request by email to us with the information requested below and we will send you the details on how to send the return items back for refund or exchange, usually within 24-48 hours.
Return or Exchange:
Order #:
Merchandise
description(model,quantity):
Name:
Address:
Email: